Return & Refund Policy

At PrimeWay Enterprises, customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Return Eligibility

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 48 hours of delivery
  • The product is unused, unwashed, and in original condition
  • All original packaging, tags, and accessories are intact

❌ Returns will NOT be accepted if:

  • The product has been used or damaged after delivery
  • The return request is made after the allowed time period
  • The product is missing original packaging

2. Return Process

To initiate a return:

  1. Contact us within 48 hours of delivery
  2. Share order details and clear images of the product
  3. Our team will verify and approve the request
  4. Once approved, we will arrange pickup or guide you on return shipping

📧 Email: admin@primewayenterprises.in
📞 Phone: +91 8302000314

3. Replacement Policy

  • If the product is damaged or incorrect, we will offer a free replacement
  • Replacement is subject to product availability
  • If the product is not available, a full refund will be processed

4. Refund Policy

Refunds will be processed under the following conditions:

  • Product is returned and passes quality inspection
  • Replacement is not available

💳 Refund Method:

  • Refunds will be issued to the original payment method

⏱ Refund Timeline:

  • Processing time: 5–7 business days after approval
  • Bank processing may take additional time depending on your provider

5. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

To cancel an order, contact us immediately:
📧 admin@primewayenterprises.in
📞 +91 8302000314

6. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (if applicable)
  • Customized or special-order items
  • Items marked as “Non-Returnable” on the product page

7. Shipping Charges

  • Free return shipping for damaged or incorrect products
  • For other cases (if applicable), shipping charges may be deducted from the refund

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank/payment provider
  3. If still unresolved, contact us

9. Contact Us

For any return or refund-related queries:

PrimeWay Enterprises
📍 Near Sir Sayyed Public School, Handipura, Amer, Jaipur, Rajasthan 302028
📧 admin@primewayenterprises.in
📞 +91 8302000314

✔️ Important Note

PrimeWay Enterprises reserves the right to refuse returns that do not meet the above conditions.